If you have purchased online free logo from our portal, you are free to change and replace it.
onlinefreelogo.com will accept replacement of the goods (not logo) purchased, subject to the terms and conditions mentioned below.
- Customer will have to inform onlinefreelogo.com of the incorrect information on the card or a mistake in his/her design within 3 days of receipt of the goods at his/her destination.
- Order once processed and printed will be replaced only if there is a printing mistake on the company’s part.
- The product has to be in its original unused condition to be returned.
- Goods damaged, used or manhandled will not be accepted for replacement or refunded.
Refunds on logo will be entertained only if you can provide genuine reason for your dissatisfaction with logo. Refunds will be entertained only within 7 days of purchase of logo.
For other products,
The refunds will take a minimum of 15 days to be fulfilled once the customer has requested for the same or the order is refunded in case of non-fulfillment of order due to production issues.
The refund will be in the form of a check or reversal in case of payment made through credit cards or debit cards while placing an order online.
The refund policy is as follows :
No refunds will be given in the following cases :
- If a customer expresses a desire to cancel the order after it’s placed on the website.
- The refund will be given for the full amount except the amount paid towards shipping and taxes applicable if any.
- If there are genuine quality issues regarding the product.
* Note: All refunds processed only when customer informs as soon as he receives it and within 7 working days.
- Incorrect or outdated delivery address
- After 3 failed delivery attempts by the courier
- Products returned in a used or damaged condition
- In case of minor design and color variations. While printing of products there will always be some variation in color between products you see online and products you get in hand
- If the mistake is due to information provided by the customer; then the refund is not applicable in that case