If you have purchased online free logo from our portal, you are free to change and replace it.

Replacement :

onlinefreelogo.com will accept replacement of the goods (not logo) purchased, subject to the terms and conditions mentioned below.

  • Customer will have to inform onlinefreelogo.com of the incorrect information on the card or a mistake in his/her design within 3 days of receipt of the goods at his/her destination.
  • Order once processed and printed will be replaced only if there is a printing mistake on the company’s part.
  • The product has to be in its original unused condition to be returned.
  • Goods damaged, used or manhandled will not be accepted for replacement or refunded.
Refunds :

Refunds on logo will be entertained only if you can provide genuine reason for your dissatisfaction with logo. Refunds will be entertained only within 7 days of purchase of logo.

For other products,

The refunds will take a minimum of 15 days to be fulfilled once the customer has requested for the same or the order is refunded in case of non-fulfillment of order due to production issues.

The refund will be in the form of a check or reversal in case of payment made through credit cards or debit cards while placing an order online.

The refund policy is as follows :
  • If a customer expresses a desire to cancel the order after it’s placed on the website.
  • The refund will be given for the full amount except the amount paid towards shipping and taxes applicable if any.
  • If there are genuine quality issues regarding the product.
No refunds will be given in the following cases :
  • Incorrect or outdated delivery address
  • After 3 failed delivery attempts by the courier
  • Products returned in a used or damaged condition
  • In case of minor design and color variations. While printing of products there will always be some variation in color between products you see online and products you get in hand
  • If the mistake is due to information provided by the customer; then the refund is not applicable in that case
* Note: All refunds processed only when customer informs as soon as he receives it and within 7 working days.